SHIPPING POLICY

At Collections by Nina, we take care in preparing every order for its journey to you.
Whether you’ve selected a ready-to-ship piece or something created especially for you, our goal is to
package and ship your order with the same attention to detail that goes into our collections.

ORDER PROCESSING

Most in-stock, ready-to-ship orders are processed within 2–4 business days after payment
has been successfully received.

  • Processing time refers to the time required to prepare your order before it ships and is separate from carrier delivery time.
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • During product launches, holidays, conventions, special events, or periods of high order volume, processing times may be slightly longer.
  • Custom, personalized, made-to-order, and special-order merchandise may require additional processing time.
    When applicable, estimated production or processing times will be included in the product description or communicated directly to you.

If your order contains both ready-to-ship and custom or made-to-order merchandise, your order may be held
until all items are ready to ship unless otherwise arranged.

CUSTOM & MADE-TO-ORDER ITEMS

Some Collections by Nina pieces are created or customized specifically for you.

Production times for these items vary depending on the design, materials, personalization, sizing, and
approval requirements. Any estimated completion time provided is an estimate and begins after we have
received all information required to complete your order.

For items requiring customer approval, production or shipment may be delayed until that approval is received.

Once a custom order has been approved and completed, it will be prepared for shipment according to the terms
provided with your order.

SHIPPING RATES & DELIVERY

Available shipping methods and rates are calculated and displayed during checkout based on your order,
delivery destination, and available carrier services.

Estimated carrier delivery times begin after your order has been processed and shipped.

Delivery dates provided by the shipping carrier are estimates and are not guaranteed by Collections by Nina.

Selecting an expedited shipping service, when available, does not shorten the processing or production time
required to prepare your order. Expedited shipping applies only to the carrier’s delivery service after your
package leaves Collections by Nina.

SHIPMENT CONFIRMATION & ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email with tracking information
at the email address provided with your order.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.

If you notice an error in your address, contact us as soon as possible at

info@collectionsbynina.com
.

We will make every reasonable effort to assist you before the order ships; however, we cannot guarantee that
an address can be changed once an order has entered fulfillment or has been transferred to the carrier.

DELAYED, LOST OR MISSING PACKAGES

Once a package has been transferred to the shipping carrier, delivery is managed by the carrier.

Occasional delays caused by weather, carrier disruptions, holidays, incorrect addresses, or other
circumstances outside of our control may occur.

If your tracking information shows that your package is delayed or has stopped updating, please allow
additional time for the carrier to complete delivery.

If you believe your package has been lost in transit, contact us at

info@collectionsbynina.com

and we will assist you with determining the appropriate next steps.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, we recommend:

  1. Check around the delivery location, including porches, side doors, mailrooms, parcel lockers, and other secure areas.
  2. Check with members of your household, neighbors, building management, or front desk.
  3. Allow up to 24 hours, as some carriers may mark packages delivered shortly before the package actually arrives.
  4. Contact the shipping carrier directly using your tracking number.

If you are still unable to locate the package, please contact us at

info@collectionsbynina.com

so we can assist with determining whether a carrier claim or other action may be appropriate.

RETURNED OR UNDELIVERABLE PACKAGES

Packages returned to Collections by Nina because of an incorrect or incomplete address, refused delivery,
unsuccessful delivery attempts, or another customer-related delivery issue may require payment of
additional shipping charges before the order can be resent.

If a package is returned to us, we will contact you using the information associated with your order.

Original shipping charges are non-refundable unless the return resulted from an error by Collections by Nina.

DAMAGED PACKAGES

If your merchandise arrives damaged, please contact us at

info@collectionsbynina.com

within 3 days of delivery.

Please include:

  • Your order number;
  • A description of the issue;
  • Clear photographs of the damaged merchandise;
  • Photographs of the shipping box or mailer;
  • A photograph of the shipping label; and
  • Photographs of any visible damage to the packaging.

Please retain the original packaging while the issue is being reviewed, as the shipping carrier may require it
as part of a claim.

For information regarding merchandise returns or exchanges, please review our
Returns & Exchanges Policy.

QUESTIONS ABOUT YOUR ORDER?

We’re happy to help with questions regarding processing, shipping, tracking, or delivery.

Collections by Nina
Email:

info@collectionsbynina.com

Please include your order number whenever possible so we can assist you more efficiently.