Most items ship in 7–14 business days due to our custom and small-batch production process
Orders & Processing
When will my order ship?
Orders are processed within 3–5 business days. Custom or made-to-order items ship within 7–14 business days.
How will I know my order is confirmed?
You’ll receive an order confirmation email immediately after purchase.
Can I make changes to my order after placing it?
Please contact us within 24 hours of placing your order. After that, production may already be underway.
Shipping & Delivery
Do you offer shipping?
Yes, we ship nationwide. Shipping rates are calculated at checkout.
Will I receive tracking information?
Yes—once your order ships, you’ll receive a tracking number via email.
Do you offer local pickup?
Yes—select local pickup at checkout for Atlanta-based customers.
How to Measure
How do I choose the right size?
Please refer to our size chart on each product page. If you’re between sizes, we recommend sizing up for a more relaxed fit.
Do your items run true to size?
Most pieces are designed for a comfortable, relaxed boutique fit, similar to premium athleisure brands. However, please check the product card for specific details.
How do I. measure my wrist size for my bracelet?
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🎨 Custom & Made-to-Order
Do you offer custom designs?
Yes! We specialize in custom and bespoke pieces, including apparel and accessories.
How long do custom orders take?
Custom items typically take 7–14 business days, depending on complexity.
Can I request specific colors or design elements?
Absolutely—submit your request through our custom order form or contact us directly.
Are custom orders refundable?
Due to the personalized nature, custom items are final sale.
Returns & Exchanges
What is your return policy?
We accept returns on unworn, non-custom items within 7 days of delivery.
Are there any items that cannot be returned?
Yes—custom, personalized, and made-to-order items are final sale.
How do I start a return?
Contact us at info@collectionsbynina.com with your order number to initiate the process.
Product Care
How should I care for my apparel?
We recommend washing in cold water and air drying to maintain quality and fit.
How do I care for my jewelry?
Keep pieces dry and store in a soft pouch to preserve shine and longevity.
DST / Group Orders
Do you offer bulk or chapter orders?
Yes. We work with chapters and groups for bulk and custom orders.
What is the turnaround time for bulk orders?
Varies based on quantity, and type of request. Orders could range from 2week- 6 weeks. Rush fees are available.
How do I place a group order?
Contact us directly for a custom quote and timeline.
Brand & Authenticity
Are your items officially licensed?
Yes—Collections by Nina is a Certified licensed vendor for Delta Sigma Theta Sorority Incorporated.
Are you licensed for any other Divine Nine Organizations?
While collections by Nina is not, our brother company, Heat and Threadz is a licensed Omega Psi Phi vendor.
What makes your pieces unique?
Each item is thoughtfully designed with a focus on quality, comfort, and meaningful detail—Pieces, Perfectly Curated.
Do you offer bulk or chapter orders?
Yes. We work with chapters and groups for bulk and custom orders.
Customer Support
How can I contact you?
Email us at info@collectionsbynina.com or use the contact form on our website.
How quickly will I receive a response?
We typically respond within 24–48 business hours.
