REFUNDS, RETURNS & EXCHANGES
At Collections by Nina, every piece is selected or created with intention and care.
We want you to be completely satisfied with your purchase. If something isn’t quite right,
please review our refund, return, and exchange policy below.
Eligible merchandise may be returned or exchanged within 7 days of delivery,
subject to the conditions outlined in this policy.
RETURN & EXCHANGE ELIGIBILITY
To qualify for a return or exchange:
- You must contact info@collectionsbynina.com within 7 days of delivery
to request a return or exchange. - Merchandise must be new, unworn, unused, unwashed, and in its original condition.
- Original tags and packaging must be included, when applicable.
- Proof of purchase is required.
- Once a return is authorized, the merchandise must be shipped back within
14 days of the original delivery date.
Please do not send merchandise back without contacting us first.
Return instructions and the appropriate return address will be provided by email.
REFUNDS
Once an eligible return is received, it will be inspected to confirm that it meets the requirements
of this policy.
Approved refunds will be issued to the original form of payment within 3–7 business days
after the return has been inspected and approved.
Your financial institution may require additional time to post the refund to your account.
Original shipping charges are non-refundable unless the return resulted from an error by
Collections by Nina or merchandise that arrived damaged, defective, or incorrect.
FINAL SALE ITEMS
Certain merchandise cannot be returned or exchanged because of its custom, personal, hygienic,
or discounted nature.
The following merchandise is FINAL SALE:
- Personalized or custom-made merchandise, including items customized with initials, names,
chapter letters, dates, symbols, sizing, measurements, or other customer-requested specifications; - Earrings and other pierced jewelry, for hygiene and sanitary reasons;
- Custom-sized jewelry and bracelets after the customer has approved the applicable measurements,
sizing, design, or specifications; - Sale, clearance, or discounted merchandise;
- Merchandise identified as Final Sale at the time of purchase; and
- Merchandise that has been worn, used, washed, altered, or damaged after delivery.
CUSTOM JEWELRY & BRACELET ORDERS
Our handcrafted and custom jewelry may be created specifically for you based on measurements,
design selections, personalization, and other information provided with your order.
Because these pieces are produced or customized according to customer-provided information,
please carefully review all measurements, sizing, spelling, personalization, design selections,
and other specifications before approving your order.
BRACELET MEASUREMENTS & FIT
For custom-sized bracelets, customers are responsible for providing an
accurate wrist measurement.
Depending on the bracelet design, Collections by Nina may add an appropriate allowance to the
customer’s wrist measurement to accommodate beads, materials, the clasp or closure, and the intended fit.
Before production or shipment, we may provide final measurements, sizing information, design details,
photographs, personalization details, or other specifications for customer review and approval.
CUSTOMER APPROVAL OF CUSTOM ORDERS
When approval is requested, please review all information carefully before confirming your order.
Once you approve the size, measurements, design, personalization, or other specifications,
you are authorizing Collections by Nina to complete the item according to those approved details.
After approval, custom merchandise is final sale and cannot be returned or exchanged
because of a change of mind, an inaccurate customer-provided measurement, or a later preference for a
different approved size, fit, design, or personalization.
If the completed merchandise materially differs from the specifications you approved, please contact us
within 3 days of delivery so we can review the issue and work toward an appropriate resolution.
BRACELET CLASPS & CLOSURES
Our bracelets may use different clasps, closures, and fastening mechanisms depending on the design.
Some clasps may require more pressure, dexterity, or a different opening technique than other styles.
Difficulty operating a properly functioning clasp does not, by itself, mean that the bracelet is defective.
If you believe a clasp or closure is actually damaged or malfunctioning, contact us within
3 days of delivery and include photographs or video demonstrating the issue so that
we can review it.
EXCHANGES
Eligible merchandise may be exchanged when the requested replacement item is available.
Because inventory may be limited, we cannot guarantee that the same item, size, color, or style will
remain available when your exchange is received.
If the requested replacement is unavailable, we will contact you regarding available options.
RETURN SHIPPING
Customers are responsible for return shipping costs for eligible returns and exchanges unless the
merchandise was received damaged, defective, or incorrect.
We recommend using a trackable shipping method, as Collections by Nina cannot be
responsible for return packages that are lost in transit.
Return instructions and the appropriate return address will be provided after your return request has
been approved.
For information regarding standard order shipping, processing, tracking, and delivery, please review our
Shipping Policy.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us at
info@collectionsbynina.com
within 3 days of delivery.
Please include:
- Your order number;
- A description of the issue;
- Clear photographs of the merchandise;
- Photographs of the packaging, when relevant; and
- Video, when helpful to demonstrate an issue such as a clasp or closure.
We will review the information provided and work with you to determine an appropriate resolution.
PLEASE CONTACT US BEFORE RETURNING MERCHANDISE
Please do not send merchandise back to Collections by Nina without first receiving return authorization.
Sending merchandise back without contacting us may delay processing of your return and may affect
return eligibility if the requirements of this policy are not met.
NEED HELP?
If you have questions about whether your purchase is eligible for a refund, return, or exchange,
please contact us before sending anything back.
Collections by Nina
Email:
info@collectionsbynina.com
For questions regarding a specific purchase, please include your order number
so we can assist you more efficiently.